The ZenAway Difference
We’re Local
We live, breathe, and play Whistler full-time. Our family has been living here since the 70’s, and we know the town inside out.
We’re Investors
We walk-the-talk by managing our own Whistler investment under ZenAway. We manage every property as if it were our own.
We’ve Got High Standards
Every property we take on must meet high quality standards. Our guests know their expectations will be exceeded in any ZenAway home they book.
We Seek To Add Value
…not just turn a profit. Whether it’s adding value to the guests enjoying our homes, to the property owners we serve, or to our referral partners, we believe that our success is directly tied to the magnitude of value we generate.
Our Owners
ZenAway works with busy professionals, business owners, and full-time fun-seekers who do not have the time, expertise, or desire to learn everything about the world of short-term rentals. We take on the full rental management and property care so our clients can focus on their careers, businesses, and families. Our system is so effective at increasing revenues through repeat guests, excellent guest reviews, and robust pricing management that the management fee usually pays for itself.
Complimentary Rental Evaluation
Discover Your Property’s True Potential
What Our Owners Are Saying
Boutique Management & World Class Service
Our world-class, reliable services ensure that both our guests and homeowner clients can enjoy the full experience Whistler has to offer, including market opportunities and trustworthy guidance. Our friendly staff are always available when you need to discuss your property asset. We have our finger on the pulse of the Whistler property market and continuously watch out for opportunities to improve our services. Our boutique-style service ensures our property owner clients are given the focus they deserve - not just treated like a number.
End-to-End Management
Our professional end-to-end management covers every aspect of our vacation rentals from A to Z. We ensure that our clients feel comfortable leaving their properties in the hands of our local experts, allowing them to pursue their careers without the worry of looking after their properties. We provide the utmost security for properties, and ensure a safe environment where guests can relax. Our suite of services also includes initial onboarding services, listing creation and marketing management across multiple channels, property inspections and asset audits, cleaning and maintenance coordination, and 24/7 guest support.
A core part of the community
Our family has been firmly rooted in Whistler since the 70s – we know this gorgeous area inside and out! We proudly support local businesses and introduce them to our guests, all while offering exclusive visitor discounts and concierge services. ZenAway is without a doubt a core part of the Whistler community and we love supporting this beautiful town, promoting all it has to offer to our guests.
Summary of Services
Dynamic Pricing & Revenue Management
Static pricing is a thing of the past. We maximize our owners' revenue by leveraging automated dynamic pricing based on resort occupancy and demand in order to absolutely optimize top line revenue.
24/7 Guest Communication
ZenAway guests book with us - and keep coming back - because they know they can reach us any time, no matter what.
Cleaning & Maintenance Management
One of the greatest challenges the industry faces is finding a great team to clean and care for your property. ZenAway owners get access to the best cleaning and maintenance contractors in Whistler, sourced and vetted by us.
Post-Clean Inspections
Properties are regularly and thoroughly inspected prior guest arrivals to ensure they meet our rigorous standards. Extensive checklists are used to ensure nothing is missed.
Multi-Channel Marketing
We market our properties aggressively across multiple platforms to maximize exposure and bookings.
Guest Screening and Rental Agreements
We screen and enforce rules and regulations to ensure that potential problem guests are filtered out. Every ZenAway guest signs a rental agreement that protects the property owner.
Comprehensive Guest Guidebook
For every ZenAway property, we create a custom digital guidebook that walks the guest through everything they may need or want to know about the home and Whistler. This is a major factor in ensuring the guest has a 5 star experience from arrival to departure.
Full Trust Accounting
As a licensee of Consumer Protection BC, our responsibility is to keep full trust accounts. Why is this important? Because you'll get paid what you're actually owed - no spreadsheet or human errors here.
Owner Booking Portal
Many of our owners use their vacation home on occasion for personal use. We make owner bookings easy - simply log into your custom portal and self-serve. Owners can also access reservation and P&L data for their property.
Direct Booking Website
Our beautiful website is built on a formula to convert lookers to bookers, which sets us apart for "Airbnb Managers". Direct bookings are much more profitable and are generally for longer and higher value stays.
Full Marketing Engine
The ZenAway marketing engine communicates with past and prospective guests to drive direct bookings, independent of marketing channels.
Extensive Property Care Checklists
We have built an extensive set of cleaning and maintenance checklists to ensure that our owners' properties are impeccably maintained.
Selling the Unsellable: A Case Study on Lagoons 34
Watch ZenAway and Alair Homes turn a run-down poor performing townhome into a gorgeous fully booked property, increasing revenues by 85-100%.
